Refund & Returns Policy – Vape & You

At Vape & You, we aim to deliver quality products and a smooth shopping experience. If something isn’t right with your order, our refund and return guidelines below explain how we can help.

1. Proof of Purchase

To request a refund or return, customers must provide valid proof of purchase. This may include:

• An order confirmation email
• A receipt
• A transaction record from our website

2. Returning Products

Customers are responsible for the cost of returning any item to us. All returned products must meet the following conditions:

• Unopened
• Unused
• In original packaging
• In a condition suitable for resale

Vape & You reserves the right to decline returns that do not meet these requirements.

3. Disposable Vape Devices

For disposable vapes, the following applies:

• We do not offer refunds or exchanges based on flavour preference or puff count.
• Once a disposable device has been used, it cannot be returned unless it is faulty.
• If a device is genuinely not working, customers must provide clear evidence (e.g., photos or video) before a replacement or refund can be considered.

4. Refund Amount

Approved refunds will cover the purchase price of the item(s) only.
Shipping fees are non‑refundable.

5. Refund Method

Refunds will be issued using the same payment method used at checkout.
If this is not possible, Vape & You may issue store credit instead.

6. Processing Time

Once we receive the returned item(s), refunds are processed within 5 business days.

7. Purchases from Third‑Party Retailers

This policy applies only to products purchased directly from Vape & You.
If you bought our products from another retailer, please contact them for their return policy.

Wrong Item Received or Damaged Goods

1. Incorrect or Damaged Products

If you receive the wrong item or your order arrives damaged:

• Contact us within 48 hours of receiving your parcel.
• If we are not contacted within this timeframe, we will assume the order has been accepted as delivered.

Please do not use or dispose of the product.
We may request:

• Photo evidence, and
• The item/parcel to be returned to us

Using or discarding the product may void eligibility for a replacement, exchange, or refund.

2. If You Ordered the Wrong Product

We can accept returns or exchanges if:

• The product is unopened
• Seals are intact
• The item is in re‑sellable condition

Customers are responsible for all shipping costs associated with returning or exchanging items.

Contact Us

If you have any questions about this policy or need help with a return, please email us at:
sales@vapeandyou.com